Wheeling Emergency Plumbing & Drain Services Explained for Homeowners

The most common Wheeling emergency plumbing and drain problems are hot water heater failures, blocked or leaking sewer lines, burst pipes, and serious drain clogs. Regardless of the issue you’re experiencing though, here’s what you should expect from an emergency plumbing and drain company:

Quick Response

As the name would imply, an emergency plumbing company should treat your plumbing problem as a time-sensitive matter. They will respond to your call or website form submission quickly and get someone out right away to address the issue. The best Wheeling emergency plumbers have guaranteed response times to ensure someone is onsite as fast as possible.

Thorough Investigation of the Problem

The first thing an emergency plumber should do when arriving onsite is ask questions to get a sense of the magnitude of the problem. Then, they will perform their own investigation to get to the bottom of what is happening. For more obvious plumbing problems like a leaking hot water tank or a burst pipe, this investigation may not take very long, but for more complex problems like a sewer backup, this may take longer as they investigate multiple areas and test various plumbing components. An emergency plumber may have specialized tools that they can use to aid in this process, like a sewer line camera or a moisture meter and thermal imager, but they should also possess the kind of hands-on experience needed to feel confident in their diagnosis of the issue. Their goal when arriving on the scene is to understand the full extent of what’s wrong so that they can fix it effectively the first time without having to come back again to do follow up work.

Ongoing Communication

Once they have investigated what’s going on, an emergency plumber should communicate their findings with you. The best Wheeling emergency plumbers will explain what’s wrong, how they plan on fixing it, what the approximate timeframe is to do the repair, and give you an estimate of what the parts cost will be. Then, as they are working, if the scope of the project changes because they find something they weren’t expecting to see or the fix is more involved than it appeared, they should keep you updated. When decisions need to be made, they should be able to explain the pros and cons of each option and make a recommendation on which is the better choice for your specific circumstances.

And you should feel comfortable asking questions along the way if something doesn’t make sense or if you need more details. The best Wheeling plumbers will not only be able to do the work well but also communicate well about the work that they’re doing.

Quality Workmanship

Obviously, the most important part of the process is the work that the Wheeling emergency plumbing company is doing! The plumber responding to your emergency should be capable of doing the work well and take pride in the job that they’re doing. This means that they will have the tools and parts needed to get the job done expeditiously and work diligently until it’s finished.

Fair Pricing

Lastly, every Wheeling emergency plumbing and drain company should charge a fair rate for their work. This doesn’t mean that the work will be cheap. Remember, emergency plumbing work is always going to be more expensive than routine plumbing work that can wait to be scheduled during normal business hours simply due to the nature of the work being performed and the experience level needed to do it. But this does mean that a good Wheeling emergency plumber will only charge what’s fair for the work being done and not inflate their prices to take advantage of homeowners and business owners who are facing an unexpected situation. It also means that the Wheeling plumbing company will only do the work that their customer wants performed and not add on additional work to drive up the cost of the project.