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Mission Statement

USA Plumbing & Sewer Inc understands that time is the most valuable resource in any emergency situation, no matter the extent of the problem. We strive to act as efficiently and effectively as possible, while maintaining our promise to treat the customer’s home as we would like our home to be treated. We pride ourselves on professionalism, integrity, and continuous customer focus with every plumbing and sewer service that we provide. We act to maximize customer loyalty by making our main priority to understand and appreciate the customer’s concerns in every situation, as well as acting to honor each of those concerns at all times throughout the restoration process.


Employees: USA Plumbing & Sewer Inc professionals are held to a high standard of integrity and respect for your valuables. We ensure our staff undertake their duties in a responsible, conscientious, and ethical manner, as well as conduct their work in the best interests of our customers. Our Chicago water and fire restoration professionals are responsible for upholding the values and ethics we were founded on, and to carry on the legacy of our company. USA Plumbing & Sewer Inc support our professionals with constant training and education in order to uphold the highest quality procedures and standards, utmost safety, and field expertise. USA Plumbing & Sewer Inc is an equal opportunity employer.


Customers: Loyal and 100% satisfied customers are the basis of USA Plumbing & Sewer Inc reputation. Honesty and integrity in all interactions with customers are prerequisites for sustainable long-term business relationships. USA Plumbing & Sewer Inc provide customers with accurate information and will only make reasonable and deliverable commitments. Upholding customer service excellence is our number one priority.


A large part of USA Plumbing & Sewer Inc business is conducted in the private homes of our customers, often following emotionally stressful, property damaging emergencies. USA Plumbing & Sewer Inc are always sensitive to the intimacy and urgency of these situations. We provide our customers with quick, clear, and actionable information on scope, processes, and status of all projects.